The same questions all day
Your team answers the same few questions again and again.
AI for customer support teams
AI workflows for your customer support team
Your customers want quick, correct answers. I build AI workflows that sort requests, draft replies from your own documents and answer common questions after hours, with your team approving anything that matters.
A customer question, handled
- A question arrives
- It is sorted and routed
- A reply is drafted from your documents
- Your agent approves and sends it
Where your support team loses time today
Slow replies after hours
Customers who write in the evening wait until the next working day.
Different answers
The answer depends on who replies and how busy they are.
Requests get lost
Messages arrive by email, WhatsApp and web forms, and some slip through.
No view of what customers ask
Nobody has time to spot the questions and complaints that keep coming back.
Customer support workflows I build
Each workflow is built on your help documents, policies and tone. People stay in charge of anything sensitive.
Request sorting and routing
Reads every incoming request from email, WhatsApp or web forms, tags its type and urgency, and sends it to the right person.
You get: Nothing slips through, and urgent issues are seen first.
Your team decides: How each request is resolved.
Reply drafts from your documents
Drafts replies using your own help articles, policies and past answers.
You get: Faster, consistent answers in your tone.
Your team decides: What gets sent, after a quick review.
After-hours answers
Answers common questions on your website or WhatsApp outside working hours, and hands over to a person with full context.
You get: Customers are helped at any hour.
Your team decides: Which questions the assistant may answer on its own.
Help content upkeep
Turns resolved requests into new or updated help articles and FAQ answers.
You get: Your help content keeps improving on its own.
Your team decides: What gets published.
Customer insight report
Sends a short weekly summary of the most common questions, complaints and trends.
You get: Clear signals for your product, sales and marketing teams.
Your team decides: What to fix or improve.
One example: a question at 9 PM
Before
- The message waits in an inbox overnight.
- Next morning, someone searches old emails to find the right answer.
- The same question arrives again the next day.
After
- The customer gets a correct answer in minutes, from your own help content.
- Anything unusual is handed to your team with the full conversation.
- The question is counted in the weekly report, so recurring issues get fixed.
How we work together
- 1
Workflow Review (free, 30 minutes)
We look at one process together, and you leave with a clear idea of what AI can do for it.
- 2
Consult and scope
I map the work and send a one-page proposal with a fixed price and timeline.
- 3
Build and test
I build on your existing tools and test with real data. Most projects take 7 to 30 days.
- 4
Train and hand over
Your team learns to run it, you own it, and 30 days of support are included.
Most customer support workflow projects take 7 to 30 days, depending on how many systems are involved.
Works with your support tools
- Gmail
- Google Workspace
- WhatsApp Business
- Telegram
- HubSpot
- n8n
- Make
- Zapier
- Claude
- Gemini
- OpenAI
Using a helpdesk such as Freshdesk or Zendesk? If it can connect to other tools, we can usually work with it. We confirm this in the Workflow Review.
Help your support team use AI well
Team training
Live workshops for your support team, built around your own requests, documents and tone.
See team trainingCommunity
A free, screened Telegram group where support, sales and marketing professionals share how they use AI at work.
Join the communityQuestions support leaders ask
Yes. Automated answers are clearly labelled, and customers can reach a person at any time. Anything unusual or sensitive is handed to your team with the full conversation.
Workflows run on your own accounts and follow your data rules. Access is limited to what each workflow needs, and customer details can be masked where required.
No. It takes over sorting, searching and first drafts, so your team spends its time on the conversations that need a person.
Every project is fixed price. After the free Workflow Review, you get a one-page proposal with the exact scope, price and timeline.
Usually within a week of agreeing the scope. Most support workflows go live within 7 to 30 days.
Guides for support teams
Customer SupportCustomer Retention Is a Workflow Problem - How to Automate Loyalty with n8n and Zapier
Customer retention automation helps SMBs connect CRM, billing, support, analytics, and communication tools. This guide shows how n8n and Zapier can turn customer signals into timely, reviewable actions.
8 Sept 2026 · 10 min read
Customer SupportCapturing Website Leads After Hours Using AI Chatbots That Actually Convert
After-hours AI chatbots can answer questions, qualify website visitors, book meetings, and send context-rich leads to your CRM. This guide explains the workflow, guardrails, and morning handoff process.
20 May 2026 · 8 min read
Customer SupportWhy Your Travel Agency Loses Bookings Every Night — and It Has Nothing to Do With Your Prices
Travel agencies often blame price for lost bookings, but many warm enquiries arrive after hours and go to whoever answers first. See how a properly trained AI chatbot can answer questions and capture qualified leads.
17 May 2026 · 8 min read
Let's look at your support process together
Tell me about one part of your business where AI should be doing more. In 30 minutes, we'll look at how it works today, and I'll tell you honestly what's possible.
- 30 minutes, with me personally
- No sales pitch, and no follow-up emails if you say no
- You leave with at least one idea you can use, whether we work together or not