Support Ticket to Knowledge Base Converter
Transform resolved support tickets into professional, self-service help center articles instantly.
Customise & copy
Add the context you have. The prompt updates as you work.
The customer's initial problem statement or support ticket description.
The steps taken by the support agent to diagnose the issue.
The final confirmed resolution or answer that fixed the issue.
Who is this help article intended for?
Live prompt
4 fieldsConvert the following resolved support ticket into a clear, concise help centre article for self-service users. Ticket Description: {{ticket_description}} Troubleshooting Steps Taken: {{troubleshooting_steps}} Final Resolution: {{final_resolution}} Target Audience: All Users Output Requirements: 1. Provide a catchy, search-friendly title outlining the specific problem. 2. Include a brief introductory sentence describing who this article is for. 3. List step-by-step instructions using clear, imperative verbs based strictly on the provided troubleshooting steps and resolution. 4. Add a brief troubleshooting or 'Still need help?' sign-off. 5. Remove all ticket-specific conversational filler, greetings, metadata, and private user data. Do not invent extra troubleshooting steps.
Proof before you use it
A real example
Tested on gemini-3.1-flash-lite on 2026-09-02
{
"target_audience": "All Users",
"final_resolution": "Export timeouts occur when date ranges exceed 90 days. Advised user to filter reports in 30-day or 60-day increments for successful export.",
"ticket_description": "User is unable to export their monthly report to CSV, receiving an unhandled timeout error every time they click the export button.",
"troubleshooting_steps": "Checked user permissions, cleared browser cache, tested export with a smaller date range which succeeded."
}A small ritual that works
How to use it
- 01Paste the original ticket description, troubleshooting steps, and final resolution into the designated fields.
- 02Select the target audience from the dropdown menu to tailor the article's tone and complexity.
- 03Run the prompt to generate a structured, clean help article.
- 04Review the output for accuracy and publish directly to your knowledge base.
Why it works
The prompt establishes a strict transformation pipeline that converts unstructured support ticket data (description, troubleshooting steps, final resolution) into a standardized help centre article using clear structural constraints, imperative verbs, and a target audience parameter.
Where it fails
INSUFFICIENT_EVIDENCE
Customisation tips
Modify the target audience options or output requirements in the prompt to match different knowledge base standards, such as adding tags for SEO or expanding the sign-off requirements.
Watch-outs
- Outputs may blend troubleshooting steps and resolutions together if the underlying model fails to isolate the final fix.
- Generated content risks minor extrapolation beyond the source text, requiring strict adherence to the instruction prohibiting the invention of extra steps.
Works in
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