Concise Customer Support Responder
Draft warm, professional, and direct customer support replies under 100 words to resolve issues quickly.
Customise & copy
Add the context you have. The prompt updates as you work.
The name of the customer to address.
The specific problem the customer is reporting.
The exact steps or fix to resolve the customer's issue.
Live prompt
3 fieldsDraft a friendly, concise customer support response for Atul. Acknowledge their issue described as: Unable to reset the account password. Provide the exact solution: click the 'Forgot Password' link on the login page and follow the email instructions.. Keep the response strictly under 100 words, maintaining a warm, professional, and direct tone without unnecessary filler.
Proof before you use it
A real example
Tested on gemini-3.1-flash-lite on 2026-09-04
{
"customer_name": "Sarah",
"solution_text": "we have already processed an immediate refund to your original payment method, which should reflect in 3-5 business days.",
"issue_description": "The monthly invoice was charged twice for the enterprise subscription."
}A small ritual that works
How to use it
- 01Enter the customer's name.
- 02Paste the specific issue they are reporting.
- 03Provide the exact solution or steps to resolve the issue.
- 04Review the generated response and send it to the customer.
Why it works
The prompt establishes clear constraints on length (strictly under 100 words), tone (warm, professional, and direct), and core content requirements (acknowledging the issue and providing the exact solution). By injecting specific variables for customer name, issue description, and solution text, it ensures the output targets the exact problem without unnecessary filler.
Where it fails
INSUFFICIENT_EVIDENCE
Customisation tips
You can adjust the tone guidelines in the prompt instructions if your brand voice requires a more casual or a more formal approach. Additionally, you can expand the solution text variable instructions to require step-by-step formatting if complex fixes are frequently needed.
Watch-outs
- The strict sub-100-word limit can be easily exceeded if the solution text variable contains lengthy instructions or multi-step troubleshooting.
- Leaving the solution text too brief may result in an incomplete fix depending on the complexity of the customer's reported issue.
Works in
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